Frequently Asked Questions
Here are some frequently asked questions about our company.
Our company sells vintage, antique jewelry, as well as modern pieces. We offer the service of customized laser engraving on modern pieces. We are also working with goldsmiths and gemstone setters, that can support for example ring sizing, antique jewelry repair and conversion.
Contact us by sending an email to thalievintage@gmail.com, or by using the contact form at the bottom of this page. We are also reachable by DM on our Instagram page.
We are committed to providing fast and effective answers to ensure your satisfaction.
We ship to all European countries (including the United Kingdom, Switzerland, Liechtenstein, Luxembourg, and Iceland), the United States, Canada, the Bahamas, the United Arab Emirates, China, Hong Kong, Japan, South Korea, Australia, and New Zealand.
If your destination is not listed, please contact us so we can look into shipping options for your country.
Our company is based in Switzerland, all orders originating from a different country are subject to an import procedure. Customs duties, tariffs and local VAT are generally requested upon delivery. We provide all the necessary documents to the carrier (such as DHL or Post), who handles the customs formalities and presents you with the corresponding invoice. It is your responsibility to check the applicable taxes in your country and pay these fees to receive your package.
We offer a 7-day return policy for domestic purchases within Switzerland, provided the items are returned in their original condition and packaging. Refunds are processed within 5 to 7 business days following the receipt of the returned item.
For international orders, please note that import VAT and customs duties paid to local authorities are generally non-refundable. Due to the high financial impact and administrative complexities of international returns, all international sales are final. We strongly encourage international customers to carefully review product descriptions, examine all available photographs, and contact us with any questions prior to purchase. You can reach us using the contact form at the bottom of this page or by email at thalievintage@gmail.com in case of questions.
If you experience any issues with your order, please reach out to us. We remain committed to customer satisfaction and are open to reviewing return requests on a case-by-case basis.